Technical Auditor

Leeds Office

Full Time

About Zuno

When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.

Zuno offers…

• A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.

• A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.

• Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.

• Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.

• Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.

• Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group

What you’ll do

We are looking for a driven, dedicated, and passionate Technical Auditor to join our fast-growing team who would like to be part of the team making Zuno an international household name. As a Technical Auditor, you will play a fundamental part in supporting our growth and ambition by carrying out desktop audits on all installations, ensuring they are compliant and to the current regulations and manufacturing standards, whist also adhering to the exceptionally high standards that Zuno have become renowned for.

You will also be required to:

• Deal remotely with onsite installation issues.

• Remotely assist engineers that are on site, offering technical solutions where required.

• Communicate clearly to customers offering solutions, recommendations, and reassurance.

Who you are:

• Have ACS Qualifications CCN1, CENWAT (minimum requirement)

• Have a minimum of 5 years boiler Installation and repair experience with fault finding skills on all domestic gas boilers.

• Previous experience in field supervision or management position

• Have excellent customer service skills.

• Excellent communication skills both verbal and written.

• Computer Literate (the role will require you to use a range of Microsoft/Google software)

• Ability to work well under pressure.

• Full driver’s license

• Clear and effective communication skills

• Well organised and friendly

• Confident personality

Who excels in this role?

Zuno Technical Surveyors are typically:

• Driven, hardworking and proactive individuals, who thrive in team environments.

• Eager to learn and often have a keen interest in diversifying their skills into new areas of expertise, such as air conditioning, heat pumps and solar panels.

• Confident in their natural ability to establish strong relationships with customers.

• Able to embrace a longer-term vision of success for customers.

Benefits:

• 30 days annual leave + bank holidays

• Private medical cover with Aviva*

• 4 x salary Death in Service cover with Zurich*

• Paid 6 months maternity pay after a year of service

• Paid paternity pay after a year of service

• Salary sacrifice pension matched up to 6%

• Ongoing training & development opportunities

• Social events

*After probationary period