Compliance Associate
Leeds | Full Time

We’re looking for a Compliance Associate to join Zuno and help make sure our regulated services, customer journeys and partnerships operate in the right way. This is a great opportunity for someone with some FCA-regulated experience who wants to develop their career across compliance, governance and risk.

What you’ll be doing

You’ll work with teams across Zuno and our external partners to help keep compliance at the heart of how we operate.

You’ll be involved in:

• Monitoring compliance across regulated sales and customer journeys.

• Supporting Consumer Duty, conduct risk, complaints and customer outcomes.

• Reviewing customer interactions as part of our Quality Assurance process.

• Supporting governance meetings, audits, reviews and regulatory requests.

• Producing reports and dashboards to track compliance, quality and risk.

• Identifying improvements to processes and customer journeys.

• Working with teams to provide feedback, support and challenge where needed.

What we’re looking for

We’re looking for someone who is curious, organised and keen to learn. You don't need to know everything already, we want someone who is comfortable asking questions, taking ownership and getting stuck in.

Ideally, you’ll have:

• Experience in an FCA-regulated environment.

• An understanding of Consumer Duty, conduct risk and customer outcomes.

• Experience in compliance, QA, governance, risk or operational processes.

• Strong attention to detail and communication skills.

• The ability to interpret guidance and turn it into practical actions.

Experience with Credit Broking, FCA Appointed Representative models, complaints, vulnerable customers, financial promotions, audits, SOX or SOC 2 would be a bonus.

Why Zuno?

This isn't about ticking boxes. You’ll have the opportunity to help shape how compliance works at Zuno, work closely with different teams and partners, and make a real impact on our processes and customer journeys. We’re growing quickly, so there’s plenty to get involved with and lots of opportunity to learn and progress.

About Zuno

Zuno is the UK’s biggest home energy installer, helping thousands of customers make their homes warmer, smarter and more energy efficient

We’re a fast-growing team backed by Brookfield and part of the HomeServe Group, working with major household names including E.ON, EDF Energy, Worcester Bosch, B&Q and Tesla.

Join Zuno and be part of the team shaping the future of home energy in the UK.

Benefits

• 30 days annual leave + bank holidays

• Private medical cover with Aviva*

• 4 x salary Death in Service cover with Zurich*

• Paid 6 months maternity pay after a year of service

• Paid paternity pay after a year of service

• Salary sacrifice pension matched up to 6%

• Ongoing training & development opportunities

• Social events

• After probationary period*

Please note: We’re unable to offer visa sponsorship for this role, so candidates must already have the right to work in the UK.