Account Manager

Leeds Office - Full Time

Role Overview

At Zuno, we're building a network of skilled engineers who can access work and grow their businesses through our platform. We know that building strong, long-term relationships with our engineers is key to creating a successful and engaged network.

We're looking for a relationship-focused and proactive Account Manager to take ownership of a portfolio of engineers within a designated territory. You’ll act as their main point of contact at Zuno, building strong relationships, understanding their needs and ensuring they continue to get value from working with us.

This is a varied role that combines relationship management, customer retention and commercial awareness. You'll have ownership of your own territory and portfolio, giving you the opportunity to make a real impact on the experience and success of the engineers you manage.

What You'll Be Doing

• Acting as the main point of contact for your engineers and building strong, long-term relationships

• Regularly engaging with engineers to understand how they're getting on and identify any challenges or opportunities

• Ensuring engineers remain active, engaged and continue to access work through the Zuno platform

• Identifying opportunities to strengthen and grow relationships across your portfolio

• Promoting relevant Zuno products, services, rewards and opportunities where appropriate

• Gathering feedback and insights from engineers and sharing these with the wider business to help improve our service

• Monitoring the engagement and retention of your portfolio and taking proactive action where needed

• Taking responsibility for delivering against agreed performance and retention targets

What We're Looking For

We're looking for someone who enjoys building relationships and taking ownership. You'll be confident communicating with a wide range of people and able to build trust with your customers over time.

You'll be proactive rather than reactive and will enjoy having responsibility for your own portfolio and finding ways to keep your customers engaged and successful.

Ideally, you'll have:

• Previous experience in Account Management, Customer Success or Relationship Management

• Excellent communication and relationship-building skills

• A proactive and organised approach, with the ability to manage multiple relationships at once

• Strong problem-solving skills and a solutions-focused mindset

• Commercial awareness and the ability to identify opportunities to grow customer relationships

• The confidence to have conversations over the phone and build relationships remotely

• The ability to take ownership and work independently while collaborating with the wider team

About Zuno

When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.

Zuno offers…

• A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.

• A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.

• Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.

• Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.

• Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.

• Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group
  

Benefits:

• 30 days annual leave + bank holidays

• Private medical cover with Aviva*

• 4 x salary Death in Service cover with Zurich*

• Paid 6 months maternity pay after a year of service

• Paid paternity pay after a year of service

• Salary sacrifice pension matched up to 6%

• Ongoing training & development opportunities

• Social events

*After probationary period